Returns & Exchanges

Your satisfaction is our priority. You may return an item within 45 days of the original order date for an exchange or refund if you’re not completely satisfied. Follow the instructions below: Please send back your items in their original packaging along with tags and any other information and material. Send items to:

PROcreations Returns Department
3665 Pennsylvania Ave
Weirton, WV 26062

Please include the “returns” section of your packing slip, noting the following information:
Your name and full address, Email address or phone number, Where we can contact you with questions.

For returns, we will credit the original payment method. We apologize that we cannot refund the shipping costs unless the item was damaged or defective. For exchanges, note what item you would like in exchange. Please state clearly the reason for return/exchange.

That’s it! If you’ve provided your email address, we’ll let you know when we receive your package. Otherwise, please allow 10-15 business days to process your exchange, credit or refund. Exchanges will ship with no additional shipping charge. Original shipping costs are non-refundable. If you have any questions, call us at 866-366-1213 or contact with your order details.

Unfortunately, we cannot exchange or refund any items that are personalized/embroidered unless the item is defective. Please verify all your instructions before sending in the embroidery form to ensure that there will be no problems.